Returns & Refunds

We offer a 14-day return window from the date your order is delivered.

Due to the personal nature of fragrance, opened or used products cannot be returned. To be eligible for a return, your item must be:

• Unopened and unused

• In its original packaging

• In the same condition in which it was received

• Accompanied by proof of purchase

To initiate a return, contact us at crownandveilparfums@gmail.com  within 14 days of delivery. Returns sent without prior authorization will not be accepted.

Approved returns must be shipped to:

1467 Kilchis Falls Way
Braselton, GA 30517

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

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Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours with clear photographs of the product and packaging.

Approved claims will receive a replacement or store credit at our discretion.

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Non-Returnable Items

The following items are final sale:

• Opened or used fragrance products

• Limited releases and special editions

• Sale items
  

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Refunds

Once your return is received and inspected, we will notify you of approval status. Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.